Monthly Archives: March 2012

Face First Made My Day


What I saw reinforced over and over again was always put a face on the issue first. Continue reading

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Feedback and Continuous Improvement


Here’s my first podcast interview: Boy, was it wonderfully ear-opening.

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Spare Change? Absolutely Not


If a down and out beggar came up and asked, ‘Can you spare me some change?’, how would you answer? Before you answer, consider your company. Continue reading

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What do You Expect?


Every basketball player at this level just as pros on the PGA tour has talent and goes into games expecting to win. They practice drills countless hours. Yet only a few players like Tiger not only expect to win and also practice peak performance under pressure situations. Continue reading

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My best birthday gift


That realization was the best gift I could have received today. It truly is better to give than to receive. Continue reading

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Becoming Patient Zero


Yet having a keen interest in leadership and motivation, I wonder about spreading to without what is not first spread within. Specifically, can you develop a customer WOW without developing your internal WOW?

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Connecting with Your Customer


The era of mobile connectivity is upon us and the companies that focus on catching that wave will reap the same benefits that early e-commerce sites enjoyed. Here are a few recommendations to insure your company doesn’t miss this set:

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Find something good to say about everyone. Everyone


Benjamin Franklin was our first great diplomat. He was renowned for his ability to converse and relate with friends and adversaries throughout the world. Yet, that was not always the case. Continue reading

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Nobody Won


I was asked to judge a leadership speech contest. Nobody won. Literally. Continue reading

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Free Agency and Job Security


Teaching a class designed to help improve job acquisition and retention during a major recession has taught me an apparent oxymoron. Job security results from adopting a free agency state of mind (apologies to Billy Joel:). Continue reading

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