Monthly Archives: April 2012

Flip thinking and groups


Human nature pushes most of us to let someone who wants to do more than their share do just that. That’s why 20% of the people produce 80% of the results. As a teacher/facilitator my role should be to raise the level of productivity of the other 80%. Continue reading

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April First and Employee Trust


Trust is further cemented when people are rewarded for intelligent failure in pursuit of continuous improvement. Continue reading

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The Year For Your Customer


Everyone values their customers in words. How many of us really put those workds into action? Continue reading

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