Monthly Archives: April 2013

The High Cost of “Stuff”


More often than not, the problem is centered in people’s behaviors, their “stuff.” Continue reading

Posted in Change management, Continuous Improvement, leadership, People and Productivity, Workforce Development | Tagged , , , , , | Leave a comment

Too Big To CARE


Rick’s Law of Customer Service: For each 10% increase in scale, customer service drops 1%. Continue reading

Posted in Free Enterprise, Marketing, Seth Godin | Tagged , , , , | Leave a comment

Your Last Day of Work


If today was your last day at work, what would it be like? Would you be happy? Would your co-workers be happy or sad? How would your supervisor react? Continue reading

Posted in People and Productivity, Vision | Tagged , , | Leave a comment