Monthly Archives: November 2013

Profits Thru People – Action Steps – Part II


Major in the Minors. Pay attention to the little details. What do your customers see and hear the first time they visit, and what do they see or hear the 10th time they visit? Continue reading

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Profits Thru People ā€“ Action Steps – Part I


At our recent Profits Thru People Workshop we presented the bottom line benefits of focusing on four topic: Employee Engagement, Customer Retention, Little ā€œlā€ Leadership, and Servant Leadership. Here are the action steps the group came up. Continue reading

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