Profits Thru People – Action Steps – Part II


Profit Through People 001

Customer Retention

Customer Retention is all about you.  To the customer, the employee is the business.

Customers judge you on how you make them feel.

They will not remember everything you said and did, but they will remember how you made them feel.

Exceptional Service Tips:

  • Greet and Welcome Each and Every Customer
  • Make Eye Contact & Smile
  • Remember their name
  • Listen & Talk in terms of the other person’s interests
  • Make the Customer Feel Special
  • Give a Little More
  • Thank Each & Every Customer

Major in the Minors.  Pay attention to the little details.  What do your customers see and hear the first time they visit, and what do they see or hear the 10th time they visit?

Johnny the Bagger chose to have a good attitude and make a difference for customers.  Will you be a Johnny and choose the right attitude every day?

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About pro356rick

I am the founder of Pro356 Consulting which focuses on promoting organizational wellness, productivity, and profitability. I hope to share insights I have learned from so many others in living my life. If they prove useful to anyone, then my time here is well spent. While I have a Harvard MBA, I think I learned quite a bit as a 11 year old paper boy. And I know I will learn from anyone who comments back. Wishing you a masterpiece day, Rick
This entry was posted in Change management, Learning, Marketing, People and Productivity, Workforce Development and tagged , , , , . Bookmark the permalink.

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