Category Archives: Seth Godin

Too Big To CARE


Rick’s Law of Customer Service: For each 10% increase in scale, customer service drops 1%. Continue reading

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Your Bibliography?


Who would you list as the bibliographers of your daily life? Where do your ideas and insights originate, and what information moves you forward? If leadership is influence, on whose shoulders are you gratefully standing?
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Feedback and Continuous Improvement


Here’s my first podcast interview: Boy, was it wonderfully ear-opening.

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Posted in Change management, Learning, Marketing, People and Productivity, Seth Godin, Strategic Planning | Tagged , , , , , , | Leave a comment

Becoming Patient Zero


Yet having a keen interest in leadership and motivation, I wonder about spreading to without what is not first spread within. Specifically, can you develop a customer WOW without developing your internal WOW?

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Posted in Change management, leadership, Marketing, Motivation, People and Productivity, Seth Godin, Workforce Development | Tagged , , , , , , | Leave a comment

Connecting with Your Customer


The era of mobile connectivity is upon us and the companies that focus on catching that wave will reap the same benefits that early e-commerce sites enjoyed. Here are a few recommendations to insure your company doesn’t miss this set:

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Free Agency and Job Security


Teaching a class designed to help improve job acquisition and retention during a major recession has taught me an apparent oxymoron. Job security results from adopting a free agency state of mind (apologies to Billy Joel:). Continue reading

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Connecting


While everyone tells me this is my “gift”, connecting is too important to be left to the gifted. Connection is the currency of success for the 21st century.
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Posted in Change management, Events, People and Productivity, Seth Godin | Tagged , , , , , , | 1 Comment