Category Archives: Seth Godin

Too Big To CARE


Rick’s Law of Customer Service: For each 10% increase in scale, customer service drops 1%. Continue reading

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Your Bibliography?


Who would you list as the bibliographers of your daily life? Where do your ideas and insights originate, and what information moves you forward? If leadership is influence, on whose shoulders are you gratefully standing?
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Feedback and Continuous Improvement


Here’s my first podcast interview: Boy, was it wonderfully ear-opening.

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Becoming Patient Zero


Yet having a keen interest in leadership and motivation, I wonder about spreading to without what is not first spread within. Specifically, can you develop a customer WOW without developing your internal WOW?

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Connecting with Your Customer


The era of mobile connectivity is upon us and the companies that focus on catching that wave will reap the same benefits that early e-commerce sites enjoyed. Here are a few recommendations to insure your company doesn’t miss this set:

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Free Agency and Job Security


Teaching a class designed to help improve job acquisition and retention during a major recession has taught me an apparent oxymoron. Job security results from adopting a free agency state of mind (apologies to Billy Joel:). Continue reading

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Connecting


While everyone tells me this is my “gift”, connecting is too important to be left to the gifted. Connection is the currency of success for the 21st century.
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Metric Failures


KPI taught me a lesson I still apply today. The less you understand about a problem the more information you request. The more you know about your problem, the more you focus on a few key items. Continue reading

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Teaching the Teacher


How do you know if you’re an effective teacher? Tonight provided an opportunity worth sharing. Continue reading

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A Balanced Life and Steve Jobs


What stuck me the most about Jobs was found on pages 567-571, the last 5 pages….Yet no where in there, facing death, did he spend a second reflecting on his family and relationships. The closest he came was seeing his six year-old and “imagining” what is was like for the employee he fired that day to face his six year-old. Pitiful and sad.
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Posted in Capitalism, family, Innovation, leadership, Marketing, Motivation, Seth Godin | Tagged , , , , , , , , , | 2 Comments