Tag Archives: Customer retention

The Big Rock in the Focus Jar


Given their “head on a swivel” world, what is the one metric they should always stay in touch with? Is it cash flow, market share, sales, or debt service coverage? My answer is simple,…… Continue reading

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Profits Thru People – Action Steps – Part II


Major in the Minors. Pay attention to the little details. What do your customers see and hear the first time they visit, and what do they see or hear the 10th time they visit? Continue reading

Posted in Change management, Learning, Marketing, People and Productivity, Workforce Development | Tagged , , , , | Leave a comment