Tag Archives: feedback

Taking a Great Customer Experience to the Remark-able Level

Yesterday, I talked about the need for a feedback loop to insure you stay on track with your goals. Today, I experienced one that a vendor used that will keep his organization focused on their customer loyalty goal. It was fast, simple, and very effective. Continue reading

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2012 in review

The WordPress.com stats helper monkeys prepared a 2012 annual report for this blog. Here’s an excerpt: 600 people reached the top of Mt. Everest in 2012. This blog got about 1,900 views in 2012. If every person who reached the … Continue reading

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Blue Skies and Exit Interviews

Employment and turnover go together as much as rain and sunshine. We don’t consider rain a defeat of blue skies, so why should turnover be any different? Continue reading

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If a new product falls in the forest….

Today the need for a comprehensive market communication strategy is greater than ever before.
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Posted in Change management, Marketing, Strategic Planning | Tagged , , , , , | 6 Comments

Metric Failures

KPI taught me a lesson I still apply today. The less you understand about a problem the more information you request. The more you know about your problem, the more you focus on a few key items. Continue reading

Posted in Change management, CLO, Innovation, Learning, Motivation, Seth Godin, Strategic Disruption, Strategic Planning | Tagged , , , , , , , , , , | 3 Comments

Teaching the Teacher

How do you know if you’re an effective teacher? Tonight provided an opportunity worth sharing. Continue reading

Posted in Change management, Learning, Marketing, Seth Godin, Strategic Planning | Tagged , , , , , , , | 1 Comment