Tag Archives: flip thinking

#Flip Thinking about Employees and Customers

In teaching a course on entrepreneurship and creating a business plan, some “flip thinking” happened. In the discussion of ,”Who is your customer?”, the class hijacked the process and turned it on their employee base.

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Flip thinking and groups

Human nature pushes most of us to let someone who wants to do more than their share do just that. That’s why 20% of the people produce 80% of the results. As a teacher/facilitator my role should be to raise the level of productivity of the other 80%. Continue reading

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The Year For Your Customer

Everyone values their customers in words. How many of us really put those workds into action? Continue reading

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