Tag Archives: planning

Too Big To CARE


Rick’s Law of Customer Service: For each 10% increase in scale, customer service drops 1%. Continue reading

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Plan B


What if Plan A is unavailable? The rain, thunder, and lightening tell me my Plan A of swimming is out and my Plan A-1 of running is equally out. What now at 5 am?

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Posted in Change management, Events, People and Productivity | Tagged , , , , , | Leave a comment

Optimistic Blind Spots


Optimism is a wonderful trait for entrepreneurs. It’s the high road at the problem forks in your life. Its the fuel necessary to go the extra mile. It’s in the DNA of successful, happy people. For all its wonderful attributes, … Continue reading

Posted in leadership, Learning, Marketing, People and Productivity, Strategic Planning | Tagged , , , , , , | 11 Comments