Tag Archives: service personnel

Profits Thru People – Action Steps – Part II


Major in the Minors. Pay attention to the little details. What do your customers see and hear the first time they visit, and what do they see or hear the 10th time they visit? Continue reading

Advertisements
Posted in Change management, Learning, Marketing, People and Productivity, Workforce Development | Tagged , , , , | Leave a comment

#Flip Thinking about Employees and Customers


In teaching a course on entrepreneurship and creating a business plan, some “flip thinking” happened. In the discussion of ,”Who is your customer?”, the class hijacked the process and turned it on their employee base.

Continue reading

Posted in Change management, Marketing, People and Productivity, Workforce Development | Tagged , , , , , , | Leave a comment

Becoming Patient Zero


Yet having a keen interest in leadership and motivation, I wonder about spreading to without what is not first spread within. Specifically, can you develop a customer WOW without developing your internal WOW?

Continue reading

Posted in Change management, leadership, Marketing, Motivation, People and Productivity, Seth Godin, Workforce Development | Tagged , , , , , , | Leave a comment

Size Matters


I learned a valuable lesson today that reinforced Seth Godin’s premise that mass and size matters. Continue reading

Posted in Capitalism, Learning, Marketing, Seth Godin | Tagged , , | 2 Comments

The 80/20 rule or why the rich get richer


So my motto is, “If you do what successful people do, the same thing will happen to you.”
Continue reading

Posted in Abundance, Capitalism, Change management, family, Learning, People and Productivity, Workforce Development | Tagged , , , , | 1 Comment

This Is the Day for Phone Rage and Coach Wooden


“Things turn out best for the people who make the best of how things work out.” John Wooden noted that years ago, and I am going to try and apply it today. I also know that this is a day … Continue reading

Posted in People and Productivity | Tagged , , , | 2 Comments

Who Is Your MVP?


If I asked you who is your organization’s MVP, who comes to mind? Perhaps it’s your CEO/Founder. Many of you probably think of someone in sales or production. For some it may be a star in product development or business … Continue reading

Posted in leadership, People and Productivity | Tagged , , , | 1 Comment